Insight7
Insight7 focuses on turning customer conversations into call analytics, QA scoring, and AI-driven coaching for revenue and support teams. It listens to 100 percent of recorded calls and meetings, scores them against custom criteria, then turns performance gaps into roleplay scenarios, coaching assignments, and even AI agents that can handle routine interactions. With strong security credentials and broad integrations, it targets contact centers, sales organizations, and regulated industries that care about both call quality and coaching impact.
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Pricing
- Free : $0 per month; 1 user, 3 call or transcript analyses, 1 project analysis, and English transcription.
- Pro : $99 per month; 1 user, 50 call or transcript analyses, 4 project analyses, transcription in 60+ languages, reports and scorecards, templates, and live chat.
- Business : $299 per month; 3 users, 200 call or transcript analyses, 10 project analyses, advanced dashboards, alerts, custom vocabulary, PII and PHI redaction, automations, and live chat plus email.
Features
- Automated Call Analytics & QA: Scores every call against weighted, configurable rubrics, including compliance, empathy, discovery quality, and closing behavior.
- Evidence-Backed Conversation Intelligence: Links each score to exact transcript moments, with alerts for low performance or risk events via Slack, Teams, or email.
- AI Coaching & Roleplay: Generates practice scenarios from real low-scoring calls across voice and chat, with instant AI feedback and iOS mobile access.
- Live Assist: Provides real-time prompts and buying-signal cues during live calls so reps know what to say next.
- AI Voice & Chat Agents: Always-on agents qualify leads, answer common questions, and route complex issues across voice, SMS, and chat.
- Integrations & Security: Connects to Zoom, Google Meet, Teams, RingCentral, Dialpad, Webex, major CRMs, and offers SOC 2 Type II, HIPAA, GDPR, and no-training-on-customer-data policies.
Use cases
- Sales and Revenue Teams: Using call analytics, revenue signals, and Live Assist to improve win rates and replicate top-performer behaviors.
- Customer Support & Contact Centers: Automating QA, spotting service gaps, and coaching agents before churn or complaints spike.
- Financial Services Providers: Monitoring regulated conversations for compliance while providing coaching trails managers can audit.
- Healthcare and Patient Experience Teams: Reviewing patient interactions at scale while staying HIPAA-compliant.
- Uncommon Use Cases: Utilized by recruiting and admissions teams to score interviews and standardize soft-skill evaluation; adopted by learning and development groups to measure training impact by tracking behavior change in real calls.